PATIENT INFORMATION

+ Are you accepting new patients?

We are currently accepting patients between the ages of 3 - 60.

+ How do I request an appointment?

Mind Matters, P.C. patients are seen by appointment only. We require a referral be sent from the patient's Primary Care Physician prior to their being scheduled with one of our clinicians. Upon receipt of the patient referral, demographic, and insurance information, our billing department will reach out to your health insurance carrier to verify the behavioral health coverage specified by your policy. Our clinical team will then determine which clinician is best-suited to meet your needs, and our Intake Coordinator will reach out to schedule your initial evaluation series.

+ How many appointments are required for a psychiatric evaluation?

A full psychiatric evaluation is required for all new patients. Our Intake Coordinator will schedule 2 - 4 appointments between 60 - 90 minutes each, depending on the preference of your clinician.

+ What happens after the evaluation is complete?

Upon completion of the evaluation series, your clinician will discuss diagnosis and treatment plan components for your future care. Your treatment plan may include individual, family, or group therapy sessions, as well as medication management.

+ Why do I need a referral from my Primary Care Physician?

It is our philosophy that a collaborative, multidisciplinary approach to providing superior psychiatric care includes maintaining open lines of communication with all healthcare professionals involved in your medical treatment. Therefore, it is essential that we are made aware of all medical and/or mental health professionals from whom you are receiving care.

APPOINTMENTS

+ Can I choose my clinician?

At Mind Matters, P.C., we do our best to schedule patients with the clinician best-suited to meet their overall needs. Due to our multidisciplinary, team approach to treatment, you may have more than one clinician collaborating on your care. Please inform our Intake Coordinator of any specific clinician preferences you may have.

+ Who should, and should not, attend my child's appointments?

We prefer both parents be present at appointments for patients under the age of 18. In an effort to eliminate distractions from individual treatment goals, we ask that sibilings, friends, or non-relevant family members not attend patient appointments, unless discussed with your clinician in advance. Supervision of young children waiting in the lobby is not provided. If you bring other children to appointments please also bring someone to supervise them.

+ Do you offer evening or weekend appointments?

Our Hillsboro clinic offers appointments Monday - Friday during the hours of 8:00 AM and 5:00 PM, except on holidays. Patients seen at our Pendleton clinic are generally seen only on Tuesdays. Unfortunately, we do not offer evening or weekend appointments at either clinic at this time.

+ Do you offer appointment reminders?

As a courtesy, our automated messaging system provides appointment reminders in the form of either a telephone call or an SMS text message, as well as the option to receive an email notification. Patients may also view their scheduled appointments by logging in to their Patient Portal account, or by calling our office at (503) 352-0468. Please note patients remain responsible for attending all scheduled appointments, and patients with scheduled appointments not cancelled at least 24 business hours in advance will be charged a missed appointment fee.

+ What is your cancellation and missed appointment policy?

If you must cancel or make changes to an existing appointment, we require notification at least 24 business hours prior to the scheduled start time of your appointment. This requirement allows our Front Desk staff the opportunity to offer this time to another patient. Failure to comply with this policy will result in a missed appointment fee. Please see our Cancellation and Missed Appointment Policy for more information regarding fee structure.

SERVICES

+ What services do you provide?

Mind Matters, P.C. clinicians provide a variety of services, which may include psychiatric medical evaluations, individual, group and/or family psychotherapy, medication managment, psychiatric forensic consultation, and many others, depending on the needs of the patient. Please ask your clinician or a Front Desk staff member for more information regarding specific services.

+ Do you offer psychiatric or psychological testing?

Not at this time, however we hope to offer this service again in the future.

+ How do I sign up for group therapy?

Mind Matters, P.C. offers a variety of therapy groups for our patients. Please talk with your clinician if you are interested in participating in a therapy group.

PATIENT RELATIONS

+ How do I reach my clinician in the case of an emergency?

If you are having a life-threatening emergency, please dial 911, or go to the nearest hospital emergency room immediately. Our clinicians may be reached for urgent telephone calls on weekends by calling our office at (503) 352-0468 and following the instructions provided on your clinician's outgoing voicemail message.

+ Can I email directly with my clinician?

Yes, we encourage all email communication go through our secure Patient Portal. You may also update demographic and insurance information, view upcoming scheduled appointments, receive and complete measures, homework and tasks assigned in accordance with your treatment plan.

+ What stays confidential between me and my clinician?

+ What do I do if I am unsatisfied with the care I am receiving?

If you are unsatisfied with your care for any reason and do not feel comfortable discussing specific concerns with your clinician, please contact our Office Manager, Denise Downer, at (503) 352-0468.

ADMINISTRATIVE

+ Does your building allow pets?

The Providence Medical Center does not allow pets in the building, with the exception of certified service animals.

+ What do I do if my address changes?

Please update your demographic and insurance information by loggin in to your Patient Portal account and choosing the Account Settings tab. If you do not yet have access, or are experiencing issues accessing your account, please contact the Front Desk, and they will happily assist you.

INSURANCE

+ What insurance companies do you take?

Mind Matters, P.C. clinicians are currently contracted with the following health insurance companies; Blue Cross/ Blue Shield, United Healthcare, Providence Health Plans, Health Net, Aetna, Pacific Source, Moda, and First Choice. Please note, this list provides a general outline and is not without exception, as many health insurance providers contract their behavioral health department through third party vendors, which may alter the coverage provided. Please call the number listed on the back of your insurance card for more information regarding your mental health coverage.

+ Do you take Oregon Health Plan, Medicare or Medicaid?

No, unfortunately not at this time.

+ What do I do if I get new insurance?

Please update your demographic and insurance information by logging in to your Patient Portal account and choosing the Account Settings tab, and/or you may bring a copy of your new insurance card when in the office for your next scheduled appointment.

+ What if you are "Out-of-Network" with my health insurance company?*

Although we may not contract directly with your health insurance carrier, you may still be eligible to receive "out-of-network" mental health coverage. Please provide our office with all active insurance policy information.

BILLING

+ Do I get a discount if I pay out-of-pocket?

As a courtesy, we offer a 10% discount to patients paying out-of-pocket at the time of service.

+ What should I do if I have a questions about my statement or account balance?

Please contact our Billing department at (503) 352-0468 for clarification regarding your statement or account balance. If necessary, they can assist with setting up a payment plan and/or putting an automatic billing authorization on file for your account, which allows our billing staff to charge either a primary or secondary credit card at each scheduled time of service, or for the balance on your account after insurance has processed your claim.

+ Can I pay my bill online?

Unfortunately not at this time. We can accept VISA, MASTERCARD and DISCOVER credit card information over the phone for payments on your account however.

MEDICATION

+ How do I request a refill of a current prescription?

Even if you have no refills left on the bottle, please call your pharmacy directly for refillable medication requests (for medications such as Prozac, Celexa, Zoloft, Strattera, Wellbutrin, etc.) If you have recently had an appointment, your clinician will likely have already sent an electronic refill request to your pharmacy. Please ask your pharmacy if there are any refill requests already on file in your name. If not, your pharmacy will fax or send an electronic request to our office with the necessary information. You should call your pharmacy when you are down to a 5 to 7 day supply of medication. Please see our Medication section for full details regarding the appropriate prescription refill request procedure.

+ How often do I need to schedule appointments when being prescribed medication by a clinician?

In order for clinicians to provide quality care and adequate monitoring, all patients prescribed medications will need to schedule a follow-up visit with their clinician at least once every 3 months, unless otherwise instructed.