+ What is the address and location of the new West Linn Office? Mind Matters PC will be located in the West Linn Marketplace complex at 2020 SW 8th Ave Suite #230, West Linn, OR 97068. It is just off I-205 exit 10 in the same building as Legacy Medical Group and near Les Schwab tire center.
+What is the West Linn phone number and fax number? The phone number for West Linn is (971)703-1020. The fax number is (971)703-1019.
+ Is this office part of Mind Matters or a different business? The West Linn office is a satellite office and will be part of Mind Matters.
+ What will parking be like at the new complex? We share the same entry way as Les Schwab tires to the parking lot most convenient to our suite location. There is ample parking at the West Linn Market Place. The campus has 329 parking spaces. Please be sure to park on the backside of the building as this is separate from the retail space in the front.
Is mass transit available to the new location? Yes. There is a Tri-Met bus stop on the corner of 10th Street and 8th Ct (approximately 1/10th of a mile walk) served by bus line 154. The following link is to Tri-Met trip planner to help you plan. https://ride.trimet.org/?zoom=16&pLat=45.34606&pLon=-122.65372&pText=2020%208TH%20AVE,%20WEST%20LINN#/
+How do I schedule at the new location? At this time please direct scheduling questions to our Hillsboro Mind Matters location at (503) 352-0468.
+If I am transferring from the Hillsboro location to the West Linn location do I need to notify my insurance company? Will the costs be different or the billing work differently? No, you do not need to notify your insurance company. The rates will be the same at both locations and our clinicians will be participating with the same health plans.
+ What providers will be moving to the new West Linn office? Will other practitioners be also going? Bridget Gessler, PMHNP, Britney Seitz,LPC, and Scott Fitzwater LPC will be the existing providers that move initially.
+Will new providers be joining Mind Matters? Yes. Mind Matters is pleased to be having new providers join our practice. Check back on our website in the months to come for more information.
+Do I or my family members have to transfer offices if I’m seeing one of the providers that is moving to West Linn? What if I’d like to stay at the Hillsboro office? While it is encouraged to stay with your current practitioner, if you would like to change to another Mind Matters provider you may do so.
+My child’s provider is not moving to the new location, but the new location is closer to my home. Could we switch providers to one of the West Linn providers? Please speak to your current clinician and we will assist you in transferring care.
+Will your policies be the same at the West Linn location? Yes. Our policies and intake processes will remain the same as our other offices. Patients are seen by appointment only. For new patients , we require a referral be sent from the patient’s primary care provider prior to being scheduled with one of our clinicians. Upon receipt of the patient referral, demographic, and insurance information, our intake coordinator will reach out to your health insurance carrier to verify the behavioral health coverage specified by your policy. Appointments must be cancelled within 24 business hours or a missed appointment fee will be charged. The existing pet policy also applies- only service animals are allowed.