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  • Are you accepting new patients?
    Yes, many of our psychiatrists and nurse practitioners are accepting new patients. Currently our psychologists and therapists are accepting internal referrals only. Go to for more information and to complete our new patient request form.
  • Do I need a referral from my Primary Care Physician?
    It is our philosophy that a collaborative, multidisciplinary approach to providing superior psychiatric care includes maintaining open lines of communication with all healthcare professionals involved in your medical treatment. A referral from your primary care provider is helpful but is not required. It is preferable to request that your pcp submit a referral and recent medical records in addition to completing our New Patient Request form.
  • How many appointments are required for a psychiatric evaluation?
    A full psychiatric evaluation is required for all new patients. Our Intake Coordinator will schedule 2 - 4 appointments between 60 - 90 minutes each, depending on the preference of your clinician.
  • What happens after the evaluation is complete?
    Upon completion of the evaluation series, your clinician will discuss diagnosis and treatment plan components for your future care. Your treatment plan may include medication management as well as individual, family, or group therapy sessions.
  • Can I choose my clinician?
    At Mind Matters, P.C., we do our best to schedule patients with the clinician best-suited to meet their overall needs. While you may request a particular clinician, availability does vary. Because we offer a multi-disciplinary approach, more than one clinician may be involved in your care.
  • Do you offer appointment reminders?
    As a courtesy, our automated messaging system provides appointment reminders in the form of either a telephone call or an SMS text message, as well as the option to receive an email notification two business days ahead of your appointment. You are also encouraged to put appointments in the calendar of your phone with a reminder. Patients may also view their scheduled appointments by logging in to their Patient Portal account, or by calling our office at (503) 352-0468. Please note, patients remain responsible for attending all scheduled appointments, and patients with scheduled appointments not cancelled at least 24 business hours in advance will be charged a missed appointment fee.
  • What is your cancellation and missed appointment policy?
    If you must cancel or make changes to an existing appointment, we require notification at least 24 business hours prior to the scheduled start time of your appointment. This requirement allows our Front Desk staff the opportunity to offer this time to another patient. Failure to comply with this policy will result in a missed appointment fee. Please see our Cancellation and Missed Appointment Policy for more information regarding fee structure.
  • Who should, and should not, attend my child's appointments?
    We prefer both parents be present at appointments for patients under the age of 18 when possible. In an effort to eliminate distractions from individual treatment goals, we ask that sibilings, friends, or non-relevant family members not attend patient appointments, unless discussed with your clinician in advance. Supervision of young children waiting in the lobby is not provided. If you bring other children to appointments please also bring someone to supervise them.
  • What services do you provide?
    Mind Matters, P.C. clinicians provide a variety of services, which may include psychiatric medical evaluations, individual, group and/or family psychotherapy, medication management, and others, depending on the needs of the patient. Please ask your clinician or a Front Desk staff member for more information regarding specific services. We do not offer neuro psychological or psychological testing or specifically test for autism or learning disabilities. We do a comprehensive psychiatric evaluation in which these issues may be identified. Your clinician will refer you out if if is determined that testing is needed.
  • Do you offer psychiatric, psychological, or neuro psychological testing?
    Mind Matters does not offer neuro psychological or psychological testing or specifically test for autism or learning disabilities. We do a comprehensive psychiatric evaluation in which these issues may be identified. Your clinician will refer you out if if is determined that testing is needed.
  • How do I reach my clinician in the case of an emergency?
    If you are having a life-threatening emergency, please dial 911, or go to the nearest hospital emergency room immediately. Our clinicians may be reached for urgent telephone calls on weekends by calling our office at (503) 352-0468 and following the instructions provided on your clinician's outgoing voicemail message.
  • Can I message directly with my clinician?
    We encourage all written communication go through our secure Patient Portal. You may also update demographic and insurance information, view upcoming scheduled appointments, receive and complete measures, homework, and tasks assigned in accordance with your treatment plan.
  • What stays confidential between me and my clinician?
    A patient's psychiatric medical record is confidential and information will not be released to attorneys, physicians, or any other individual without written consent from the patient and/or patient guardian. We follow all HIPAA requirements for handling protected health information.
  • What do I do if I am unsatisfied with the care I am receiving?
    If you are unsatisfied with your care for any reason and do not feel comfortable discussing specific concerns with your clinician, please contact our Practice Administrator, Sue Jensen.
  • Does your building allow pets?
    Our medical center locations do not allow pets in the building, with the exception of certified service animals. Emotional Support Animals do not qualify as certified service animals and are not permitted.
  •  What insurance companies are you in network with?
    Mind Matters, P.C. clinicians are currently contracted with the following health insurance companies for many of their available networks including Blue Cross/ Blue Shield, United Healthcare, Providence Health Plans, Aetna, Pacific Source, Moda, First Choice and Carelon. Please note, this list provides a general outline and is not without exception, as many health insurance providers contract their behavioral health department through third party vendors, which may alter the coverage provided. Please call the number listed on the back of your insurance card for more information regarding your mental health coverage. We do not participate in Medicare, Medicaid, or Med Advantage plans and are unable to bill them.
  • What if you are "Out-of-Network" with my health insurance company?
    Although we may not contract directly with your health insurance carrier, you may still be eligible to receive "out-of-network" mental health coverage. Please provide our office with all active insurance policy information.
  • What if I don't have insurance?
    As a courtesy, we offer a discount to private pay patients. A credit card is required to be put on file. Contact our Business Office for more information.
  • What should I do if I have a questions about my statement or account balance?
    Please contact our Billing department at (503) 352-0468 for clarification regarding your statement or account balance. If necessary, they can assist with setting up a payment plan and/or putting an automatic billing authorization on file for your account, which allows our billing staff to charge either a primary or secondary credit card at each scheduled time of service, or for the balance on your account after insurance has processed your claim.
  • How do I request a refill of a current prescription?
    Even if you have no refills left on the bottle, please call your pharmacy directly for refillable medication requests. . If you have recently had an appointment, your clinician will likely have already sent an electronic refill to your pharmacy. Please speak directly with a pharmacy staff person to see if there is a refill available on file. If not, your pharmacy will fax or send an electronic request to our office with the necessary information. You should call your pharmacy when you are down to a 3 to 5 day supply of medication.
  • How often do I need to schedule appointments when being prescribed medication by a clinician?
    In order for clinicians to provide quality care and adequate monitoring, all patients prescribed medications will need to schedule a follow-up visit with their clinician at least once every 3 months, unless otherwise instructed.
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