To determine a proper diagnosis and treatment plan, it is essential that we are informed of all medications you are presently taking. For this reason, we ask that all patients please bring all medication bottles, (both prescribed and over the counter, including vitamins and supplements from health food stores) with them to their first appointment.
For clinicians to provide quality care and adequate monitoring, even those patients prescribed stable medications will need to schedule a follow-up visit at least once every 3 months, unless otherwise directed.
Medication refills can now be requested via the Portal using Secure Messaging. In the Portal go to Secure Messaging, click on the pen icon to compose a message, and select the Prescription Request Group as the recipient.
Do not include the provider in the portal message. The nurse will be in contact with the provider as needed.
Provide the name and dose of the medication and the name and location of the pharmacy. Also, provide the patient's name and DOB if you are on a family member’s portal account.
Monitor the Portal for any questions or issues re: our ability to fulfill your request.
The Portal is the most efficient way to request refills. Do not follow up with a phone call. You will be notified via the portal once the request has been taken care of. Check with your pharmacy after you get the notification.
If you are not scheduled for an appointment and think you may be due soon, please contact the clinic to get on the calendar. This will ensure that there are no delays in receiving your medication.
Even if you have no refills left on the bottle, please call your pharmacy directly for refillable medication requests (such as Prozac, Lexapro, Zoloft, Intuniv, Wellbutrin, etc.).
Please note that every time a new prescription is sent in, the RX number will change. This means that if you call in on an old bottle, the pharmacy's automated system will tell you there are no refills remaining, even if a new prescription for the same medication is stored in your profile. Therefore, it is especially important to speak directly with a pharmacy staff person and ask them to look in the patient’s profile for any prescriptions on hold.
If no prescription refills are on file, the pharmacy will contact our office with the necessary information. You should call your pharmacy when you are down to a 3 -5 day supply of your medication.
Pharmacies now conveniently accept electronic prescriptions for controlled medications (such as ADHD medication, Ambien, Klonopin, etc.). These prescriptions will be signed electronically and sent to the pharmacy by the clinician.
Some pharmacies cannot request refills on controlled medications (such as Adderall, Concerta, etc.). If this is the case for your pharmacy, please call our refill line and follow the prompts below.
All refill requests will be responded to within 48 hours.
REFILL LINE: (971) 245-1463
Instructions for leaving a request on the prescription refill line:
Speak slowly and clearly
State your name, the name of the patient (with spelling), the patient’s date of birth, and the name of the patient's clinician
Leave a phone number where you can be reached during the day
State the name and strength of the medication(s) and the current directions (e.g., Concerta 18mg, 1 tab every morning)
Provide the name and location of the pharmacy to which the prescription should be sent
Include the date of your next office visit, if known